Return and Cancellation Policy

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This refund policy covers Little Lemons QABA training courses. It does not cover clinical services provided separately by Little Lemons Behavioural Consultancy.

HOW TO REQUEST A REFUND

Email info@little-lemons.com. We treat the date and time we receive your email as the date of your request, and we will reply within two working days. We cannot accept requests by phone or message.

WHEN YOU CAN GET A REFUND

The course is self-paced and your access begins as soon as you enroll. 

- Request a refund within 48 hours of enrolling, and you have not opened any module: full refund.

- You have opened any module, at any point: no refund. "Opened any module" means you have viewed any lesson, video, reading or assessment in the course. Our platform records the date and time of first access, and we rely on that record. Opening a single module ends your right to a refund, even if you do not continue.

- Request a refund more than 48 hours after enrolling: no refund. 

IF WE WITHDRAW THE COURSE

If Little Lemons withdraws the course or cannot give you the access you paid for, you will receive a full refund of the fee, or a pro-rata refund if you have already completed part of the course.

ACCESS PERIOD

Your access runs for 180 days from your enrolment date. Access ends automatically at 180 days. No refund is available for time you did not use or for material you did not reach.

EXTENDING YOUR ACCESS

If you need longer, you can purchase an extension of 180 days for $100 USD. This takes your total access to 360 days from the date you enrolled.

- Your progress is preserved. Hours logged, completed modules and assessment results all carry over. You continue from where you stopped rather than starting again.

- The extension runs from your original expiry date, not from the date you buy it. Whenever you buy it, your access ends 360 days after you enrolled.

- An extension can be bought at any time before your access ends, or within 30  days after it ends. If you buy before your access ends there is no interruption. If you buy after it has ended, the days that lapsed in between are not added back.

- Once that 30-day window has passed, you would need to enrol again at the full course fee.

- One extension per enrolment.

- Extension fees are non-refundable once purchased. We will email you before your access ends so you know where you stand.

NON-COMPLETION

Fees are not refunded for partial completion or for stopping part-way.  A certificate of completion is issued only after you have completed all 40 hours and passed every evaluation, and is issued within 10 business days of that point. Partial completion does not qualify for a certificate and does not qualify for a refund.

ASSESSMENTS AND RESITS

Each module knowledge check and the final assessment may be resat as many times as you need, at no charge, within your access period. Before each resit you must work through the module again, and each attempt uses a new randomised set of questions.  Failing an assessment does not entitle you to a refund.

WHAT IS NOT INCLUDED AND NOT REFUNDABLE

The QABA examination fee is paid by you directly to QABA. It is not part of your course fee and Little Lemons cannot refund it.  We do not guarantee that you will pass the QABA examination. No refund is available on the basis of an examination result.

EXCEPTIONAL CIRCUMSTANCES

If serious illness, bereavement or another significant event prevents you from continuing, please contact us. We may pause your access or offer a partial refund at our discretion. We will ask for supporting evidence.

HOW REFUNDS ARE PAID

Refunds are made to the original payment method, in the currency you paid, within 14 working days of us confirming your request.  Where we refund a card payment, the amount returned is the amount we received. We do not refund bank charges, card processing fees, or losses caused by exchange-rate movement between payment and refund.

QUESTIONS

Email: info@little-lemons.com

WhatsApp: +852 9207 4285